Questions and Answers

•   How do I make a reservation?

You can call us at (516) 939-8350 or E-Mail us at [email protected]

• How can I pay for my reservation?

You can pay with a check or you can use your credit card or PayPal.  Payment is in US Dollars

• Where do I check in?

You will be checking in anytime after 4 pm.
Full instructions will be provided once your reservations are paid and confirmed.  Once you reach the resort, you will need to show the guard your rental confirmation in order to be admitted to the resort and receive a parking pass.  You will also need your confirmation to obtain your pass to the resort pool and clubhouse.  If you have any questions or problems, you will have an emergency number to call 24 hours a day.  7 days a week.

• How do I check out?

Checkout time is normally 10 AM, unless you have made other arrangement with us.
At the end of your stay, please empty all wastebaskets and put trash in the bin in the bench outside the front door.  Kindly place all used dishes and silverware in the dishwasher.  Please turn off lights and appliances, lock all windows, doors and sliding doors before you leave.  As a courtesy to us and future guests, please try to leave the home in a reasonable state of cleanliness.  Please remember to take all of your personal belongings, as we cannot be held responsible for items left behind.

• How many people may stay in the house?

The house can accommodate a MAXIMUM of 8 guests, due to state fire and hotel regulations, and includes all occupants regardless of age or size. 6 can sleep in the bedrooms (2 each). We also have 1 Roll away bed upstairs and another can be obtained from the management company for a fee.

• Do you allow pets or smoking?

No.  For the health and safety of all of our guests (including ourselves), smoking and pets are strictly prohibited.

• What is provided in the home?

Our home is fully furnished and equipped for your vacation enjoyment.  There are two sets of sheets for each bedroom and two sets of towels for each bath.  Pillows, blankets and other necessities are provided.  Both master suites are also equipped with a hairdryer and alarm clock/radios.  All Kitchen utensils are provided including plates, cups, bowls, glasses, silverware and pots and pans.  There is a dishwasher, coffee maker, microwave and a toaster.  For your laundry/cleaning needs a washer and dryer are provided along with an ironing board and iron.  The house is equipped with small hotel soaps and 1 roll of toilet tissue in each bath.  If you are staying more than a couple of days, you will want to purchase additional supplies.

• Is there anything that is not provided?

There’s a few things you’ll want to either pack or pick up locally upon your arrival.
We provide only a “starter” quantity of hand soap and toilet tissue.  Personal items like toothpaste, shampoo, etc. are not provided, for hygiene reasons.  Also, smaller consumable items like dish washing soap, laundry detergent, paper towels, trash bags, etc. are also not provided.

• Where can I pick up any extra sundry items I need?

Our home is located just minutes from US 192 where numerous supermarkets and superstores are found.  There is a Publix supermarket located 2 miles West of Old Lake Wilson Road on highway 192, and a Winn-Dixie at Formosa Gardens Plaza, just West of Old Lake Wilson Road on highway 192.  There are also 3 Wal-Mart's and 2 Super Targets within a short driving distance, well as numerous convenience stores located on US 192. There is also a sundry shop at the clubhouse.

• Is housekeeping service provided?

The home is defined as “self-catering”.  The home will be cleaned fully prior to your arrival and will be cleaned upon your departure.  Further maid service can be supplied for an additional fee.

• Is telephone service provided?

Telephone service is provided with unlimited free calling to the Continental USA, Canada and Puerto Rico.  International calls will require the use of a calling card.

• Is cable TV provided?

Yes, Each television in the home is equipped with cable TV.

• Do I get a private parking space?

Yes.  The driveway immediately in front of the house is private and for your use only.  There is additional parking (including handicapped space) immediately alongside the house for any extra vehicles.

• What if I have a problem during my stay?

We pride ourselves on the quality of our home and its amenities, but we do recognize that sometimes things beyond our control can occur.  In the unlikely event of a problem, our management company is available 7 days a week to assist you.  They will attempt to resolve the problem within 24 hours, but in some instances specialized professional attention may be required and these incidents will be resolved as quickly as possible.

• What if I need to cancel?

If you need to cancel a reservation, please contact us via phone or e-mail as soon as possible.  Cancellation fees are as follows:

If more than 6 weeks before arrival date - $100 USD cancellation fee
Between 4 and 6 weeks – 50% of rental fee
Less than 4 weeks – 100% of rental fee
Rental Deposit is non refundable

• Do I need travel insurance?

The need for travel insurance is a personal decision, but we highly recommended it, especially for our non-US guests.

• How far is it to the theme parks?

We are just 2 miles from Walt Disney World main gate – the Windsor Hills Resort is the closest vacation rental community to Disney.

• Are the pools heated?

The community pool is heated.  The private pool in the home can be heated as required.  Pool heat is generally recommended during the months of November through March.

• How do I use the resort amenities?

Access to the resort facilities at Windsor Hills is secured via a barcode/numeric button code system. 
When you check-in at the front gate, you will be supplied with a guest access code (barcode).  This code will be active for the duration of your stay and must be used to enter and exit Windsor Hills and a number code to access the community amenities.

• Are there any safety considerations?

The home is located in a gated community with 24-hour security at the front gate, for your peace of mind.  The home itself is equipped with a fire extinguisher, emergency lighting, smoke detectors and alarm.  We encourage you to make use of the child fence between the sliders and the pool itself.  Parents MUST supervise all minors when using the pool facilities as well as the resort pool and clubhouse.